Frequently Asked Questions
We’ve compiled the answers to some of our customer’s most frequently asked questions. Give us a call or use our contact form to reach out to us if the answer to your question is not found here. We’re available to help!
Why doesn’t spot cleaning work to remove the odor from area rugs and carpets?
Pet accidents seep into your carpet and rugs and pool on the floor where they are eventually absorbed by the carpet or rug and dry.
Do you guarantee your work?
We want to earn your recommendations and referrals! That’s why our 100% Satisfaction Guarantee…
Do I need a pad under my area rug?
A good rug pad definitely helps reduce wear to the pile of your rugs in the traffic lanes, which…
What can I do to keep my wood floors shiny once you have cleaned them?
The best way to keep your wood floors looking great between professional cleanings is to sweep…
Can I use bleach to remove stains from my grout?
Harsh alkaline chemicals like bleach, or strong acid cleaners could cause permanent damage if it…
Will cleaning change the texture or color of the upholstery on my sofa?
Our technicians will pre-inspect and test in an inconspicuous area to ensure that cleaning will…
Are your cleaning products safe for children and pets to play on?
Virtually all of the cleaning solutions we use are removed during the course of our cleaning process…
How soon until I can walk on my freshly cleaned carpets?
It is recommended that you try to stay off the freshly cleaned carpets until they are dry – about…
How long will it take my carpets to dry?
Typically, it takes about 6 hours for your carpet to thoroughly dry, but in situations where…
What do you need me to do before you get here?
Here are a few guidelines to follow in preparation of our arrival:
Are you able to remove all the stains in our carpet?
While we cannot guarantee every stain or concern can be resolved, we do guarantee that they will…
What forms of payment do you take?
We accept cash, personal checks, Visa, and MasterCard for payment. Payment is required in full at…
Am I located in your service area?
Our service area covers all of Delaware County, Montgomery County, and Chester County. Please…
How quickly can I book an appointment for carpet cleaning?
We are able to schedule our arrival to most residential cleaning jobs within a couple of days of…
Do you have off-hours appointments available so that I don’t need to disrupt my staff during the day?
Late hour appointments are definitely available! If you are scheduling commercial cleaning…
Why do you take rugs out for cleaning?
Pre-inspection, dusting, washing, drying, odor removal, repairs, and many other hands-on rug care…