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Frequently Asked Questions

Why doesn’t spot cleaning work to remove the odor from area rugs and carpets?

Pet accidents seep into your carpet and rugs and pool on the floor where they are eventually absorbed by the carpet or rug and dry. Professional cleaning flushes cleaning products and water all the way through to where the urine has dried as opposed to over-the-counter products that are sprayed onto the surface of the stains. It may seem like these products are working…until you realize that they aren’t. 

Pet Urine Layers

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Happy Dog with Thomas Pet Tag

For the best possible results, call THOMAS to clean and remove the pet urine odor with a targeted approach – locating and flushing the appropriate cleaning solutions at and through the source of the odor.